Terms of service
1 Introduction
1.1 The terms “Your Envoi”, “Site”, “we”, “us”, and “our” used in this agreement refer to Your Envoi Ltd. We operate www.weareyourenvoi.com (the "Website”). We are a company registered in the United Kingdom under company number 17385746.
1.2 Please read these Terms and Conditions carefully before accessing or using our website. If you are visiting our site, are a consumer, and/ or purchasing something from us, you are engaging in our “(Service”) or (“Products”) and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”).
1.3 If you do not agree to these Terms, you must not use this Website.
1.4 Please note, we reserve the right to amend these Terms from time to time.
1.5 Any new features which are added to our store shall be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
1.6 Our store is hosted in Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1.7 You should print a copy of these terms and conditions for future reference.
2 Copyright notice
2.1 All rights reserved. This site, all materials, products, and (“Content”) are protected by copyright laws. No parts of our Products and Services, or contents from our Products and Services may be reproduced, distributed, or transmitted without our prior written permission.
2.2 You may not copy, distribute, or commercially exploit the content from our Products, Services, or Site without our prior written permission.
3 General conditions
3.1 You must not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
3.2 You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
3.3 You are prohibited from using our Products, Services, and Content to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate anyone.
3.4 Our journal and cards are designed as complementary guides. The strategies and information shared in them may not be suitable for your situation and should not be a replacement for professional advice. Consult with a professional where appropriate.
4 Placing an order
4.1 By clicking the ‘Check-Out’ button you confirm your offer to purchase the products selected by you.
4.2 The purchase contract will be concluded only on our acceptance of your Order. We will confirm our acceptance of your order by sending you an email confirmation which will make the agreement legally binding on you and us.
4.3 We are entitled to refuse without any liability your offer to purchase the products indicated in your Order.
4.4. We will take payment for your order by means of your nominated payment method.
4.5 By placing an order through our Site you warrant that:
(a) you are legally capable of entering into binding contracts.
(b) you are at least 18 years old.
(c) are the holder of a valid debit/credit card.
5 When we may not accept your order
5.1 In some cases we may not accept an order for the following reasons:
5.2 If we do not have your chosen product in stock.
5.3 Where we cannot obtain authorisation for your payment or if your payment information is incorrect.
5.4 If we do not ship products to the designated country of the shipping address, or if due to existing and applicable sanctions we cannot supply products to the designated country.
5.5 We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
5.6 If at our sole discretion decide to limit or cancel quantities purchased per person, per account, per household or per order.
5.7 If you are in breach of the requirement of these Term.
5.8 If your order is rejected we will contact you to confirm this and you will be refunded for your Order.
6 Cancelling and changing your order
Once the order has been placed and an order confirmation email has been sent, you cannot cancel or edit your Order.
7 Product pricing
7.1 All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. Your Envoi reserves the right to change Product prices and information without prior notice.
7.2 We are not responsible for any charges or other amounts applied by your card issuer or bank as a result of our processing your credit/debit card payment in accordance with your order.
7.3 In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment.
8 Products and availability
8.1 We have made every effort to display the colours and images of our products that appear at the store as accurately as possible. We cannot guarantee that your computer monitor's display of any colour will be accurate.
8.2 We reserve the right but are not obligated to limit the sales of our Products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
8.3 We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
8.4 Products shown are subject to modification without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
9 Payment
9.1 We only accept payment through the payment methods advertised in the payment section of the checkout on weareyourenvoi.com.
9.2 When submitting your order, you warrant that all the details you provided are valid and accurate at the time, and that when your order is accepted by us, payment will be made in full.
10 Shipping and delivery
10.1 Shipping costs orders are calculated at checkout based on delivery method, destination of your order, and on some occasion weight of order.
10.2 The price for delivery is shown separately to the cost of goods and services at the checkout stage before you place your order.
10.3 Our delivery partners provide a track and trace service, and once you have been notified that your Order has been despatched you will be able to track your delivery.
10.4 Please also read our delivery policy provided on our page. It will provide you with all the information you require in respect of the delivery of the Products to you.
11 Import duty
11.1 Your Envoi does not cover, and will not be responsible for, the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from the UK.
12 Returns Policy
12.1 We hope you love our products, however we are here to help if any issues arise. Return and refunds are only accepted if an item is incorrect or faulty. Please notify us within 14 days of the purchase date. Please note the postage cost of returns is covered by you, (including, for the avoidance of doubt, the payment of any import duties and/or taxes).
You can reach us at hello@weareyourenvoi.com
13 User conduct and engagement policy
13.1 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can process and complete your transactions, and contact you as needed.
13.2 You may not create a false identity, use a false e-mail address, or impersonate any person or entity, for the purpose of or which may have the effect of misleading us or others.
13.3 The use of inappropriate language may prevent us receiving or engaging with your emails or messages, as these may be automatically filtered to remove abusive content.
13.4 If you submit or forward a comment, suggestion, feedback, or creative ideas, (collectively, "Contributions"), to us you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use this in any medium. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
13.5 We may invite you to participate in blogs, applications, or forums. We may invite you to create, provide, transmit, perform, or publish materials including but not limited to text, writings, video, audio, photographs, graphics, illustration, comments, suggestions, or personal information, other material, or Contributions. Any Contributions you transmit may be treated as non-confidential and non-proprietary.
13.6 We aim to be polite & friendly to customers who get in touch with us and ask that you engage with us in the same manner. Abusive language and threats will not be tolerated in any communications with us.
14 Third party links
14.1 Certain content, products and services available via our Service may include materials from third parties.
14.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.
14.3 We will not be liable in any way for any loss or damage which you may suffer by visiting third-party links or websites. You do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
15 Errors, inaccuracies and emissions
15.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
15.2 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
15.3 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
16 Indemnity
16.1 You agree to indemnify, defend and hold harmless Your Envoi Limited, its third-party vendors, manufacturers, agents, distributors, corporate affiliates, officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorneys’ fees, (a) made by any third party due to or arising out of any content submitted, posted, or otherwise provided by you to us and/or to our third- party licensors, licensees or advertisers, and/or (b) resulting from your breach of any of the provisions of these Terms, any warranty you provide herein, or otherwise arising in any way out of your use of our services or the purchase of the products made available on our website or in-store, and/or (c) arising out of your violation of any law or the rights of a third-party. We reserve the right to take exclusive control and defence of any such claim otherwise subject to indemnification by you, in which event you will co-operate fully with us in asserting any available defences.
17 Governing law
17.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18 Termination
18.1 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
18.2 We reserve the right to terminate this agreement with immediate effect if you are in breach of any of the terms of the agreement, or fail to make payment when due.
19 Changes to Terms of Service
19.1 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.